We had a great girls day out. Jerry was the most competent server! Quality service and excellent food as always!
Over 40, find another restaurant. The music was so loud my head hurt. I couldn't hear my husband. Obviously the waitress couldn't hear us asking for water either. We sat for 20 minutes with nothing to drink with our dinner. The food presentation was good, the taste...well I didn't finish one bite of the nasty coleslaw. The ribs were luke warm. Last time for us!!!
I for one love TGI Fridays but, i don't like how it seems your experience is based on your server. My reason saying this is because is one occasion my server was very nice and courteous, she over exceeded my expectations. Another occasion was when I had to wait for my waiter fro like 30 min. for him to take our order. Not to mention, the attitude that seemed to magnify of him. But, don't let that effect your decision. The food was very good.
Ordered online, food was suppose to be ready at 7:20 pm. I didn't get my food until 7:40 pm. Got back to the hotel that was only 2 minutes away and took the food out. It was old food. Nothing was fresh at all. My kids fries tasted like that had been warmed in a microwave and thrown in the box. Their sliders were cold and the cheese was hard. That REALLY sucked !! My husband's hamburger was the same. My sampler was cold and the potatoes skin were VERY OLD. We were in town only for a night and because our town doesn't have a TGI Friday's anymore we were really excited to have dinner from there. The only reason I gave it two stars is because the waiter was nice.
After traveling 9 hours from North Carolina my friends and I decided to meet up at TGI Fridays here in Jackson Tennessee. Upon our arrival we ordered drinks and a quick bite to eat. Once we received our drinks mine which was a Long Island Iced Tea which I normally get every time I visit a TGI Fridays location especially at this location which I have many times in the past, I tasted the drink and immediately notified the waitress that the drink was Juiced down and way too bitter to drink. It reeked of sweet and sour mix only. The waitress by the way who was very pleasant insisted on speaking with her manager about it when she returned she notified us that there was nothing he would do so I insisted on speaking with him twice. When he did come over to the table area he just looked didn't say one word and walked away very rude very very rude. I then decided to get up from our table and go to the bar area where he was located and speak to him about this drink I told him I refuse to pay for a drink that was way too bitter to even consume. Ira was his name which another employee told me that was his name. Ira was very rude and did not want to accommodate me for the awful drink all he had to do was simply replace it there would have not been a problem paying for the drink if it was fixed the correct way. His customer service skills are very poor and he does not know how to talk to people he stood there and rolled his eyes would not look at me directly and conversate with me he totally tried to ignore the fact that I was standing there talking to him he no longer would answer any more questions or even address my concerns mind you I spoke to him a very professional manner and not one time did I get loud or get rude at all but him he was very disrespectful. I've never encountered this type of customer service at this location and I will not be returning whenever I visit the area and my friends that live in the area said they would never return. IRA needs training on how to be more professional when working with the public especially when he holds a position in management. Thank God for the bartender who was standing there he immediately fixed another drink and apologized. The manager IRA is not a good asset to the company and if he treats all the customers like this TGI Fridays will lose a lot of business. He most definitely needs an attitude adjustment and I will be contacting a general manager or owner.
Tgi Fridays is a US Restaurant based in Jackson, Tennessee. Tgi Fridays is located at 1035 Vann Dr, Jackson, TN 38305, USA.
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