It was a burnt rib tip that looked and tasted like it was a week old!
The food was delicious and the people were friendly!
In the past when Danny worked there, I always got better food and better service and if there was a problem he handled it much more gracefully.
When I got there the manager, Nick, gave me a hard time. He agreed the ribs should not have been sold in that condition, but argued that he was only replacing the ribs. I got so pissed and told him even the pork was not the right amount. He reluctantly decided to redo the order. I'm almost a senior citizen and would never try to get anything I don't deserve.
I'm sorry, but I can no longer see my self going back to this restaurant in the future. At least I will not take chances on the ribs or service until management changes how they treat customers that bring quality control issues to their attention. Thanks Nick; but no thanks on future orders,
I was very disappointed when I got to the ribs!
So I ordered two combination plates; one with ribs and pulled pork with fries and baked beans this evening. When I get home and begin eating my meal, I first noticed that the amount of pulled pork was smaller than usual. Disappointed, I shrugged it off and continue to consume one spoon of the beans and some of the fries. Ok so far. I made a sandwich with the pulled pork and took one bite.
Consistently good food. Order the onion loaf or the giant stuffed baked potato
So I called and explained it to the lady that answered the phone. She said to bring it back and they would replace it. I explained that I had started to eat some of it and she said to still bring it back and they would replace it.
I ordered a full rack&4sides&a roll !!!! I enjoyed my experience the food was excellent and quick service
so I ordered food over the phone told the young lady twice and we go to get my food its wrong. I cant eat pork at all I get all the way back to work and she tells me to come back after they made a mistake. back yard has always been a great place but the customer service , manager etc needs to be re trained on how you solve guest issues.
Back Yard Bar Be Cue is a US Restaurant based in Jackson, Tennessee. Back Yard Bar Be Cue is located at 186 Old Hickory Blvd, Jackson, TN 38305, USA.
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