After reading the first two reviews I decided to call anyway. I needed to have a leather jacket cleaned and the young lady I spoke with told me that they don't clean leather. But she did recommend another cleaner for me and she was very polite and helpful. It seems to me they have made the necessary changes in their customer service.
I went in this morning for the first time ever. The female immediately appeared irritated when I walked in. There was no greeting, smile, or friendly vibe from this person. She blurted out "name", when she realized I was not a current customer in her system she rolled her eyes and huffed! Next she blurted "phone #". At this point, I just told her nevermind, turned, and left. This was a horrible first impression and why would I use this cleaner when there is always another right down the street. Which I did. Polo cleaner was very pleasant.
My experience with Westside cleaners is both good and bad. While they do a fine job cleaning and pressing my clothes, I have found that they have terrible customer service as they DO NOT put the customer first. I am currently avoiding their business in hopes to find another great cleaner who doesn't treat their customers so second rate.
Excellent service, excellent results. I am a regular weekly customer...
Westside Cleaners is a US Laundry based in Jackson, Tennessee. Westside Cleaners is located at 410 Oil Well Rd, Jackson, TN 38305, USA.
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