We had a great shopping experience here. We were buying furniture for our new home and our salesman worked with us to get exactly the look that we wanted. He also helped us get the best deal by comparing store and online pricing for us. We will definitely be back.
It took Ashley Furniture over two months to deliver a bed for my eight-year old son. Seemingly, this company has no regard for any body’s time or money and I will definitely not be purchasing anything from them again.
I went to Ashley Furniture to purchase my son’s first real bed. After I submitted my order, they delivered the wrong color bed to my residence. When I called the store to address this issue, they made it seem like it was my fault, saying that I chose that color bed. This was untrue.
Ashley Furniture has the worst customer and product service I ever experienced! Further, the horrible service I experienced was at my eight-year old son’s expense.
In an effort to rectify the issue, my sales person, Gail, directed me to customer solutions. Customer solutions did not help me and instead gave me the “run around.” I finally spoke with a manager and we agreed that I will get the bed I originally ordered in thirty days. Thirty days came and went and still no bed. I called the store and again, I was directed to customer solutions. Finally, they admitted that they made a mistake and the bed will be at the distribution center, but told me it would be another 30 days before the bed would be in stock. They told me to speak with a store representative. I spoke with Darrell, another store manager, who told me that he would send me a check in the mail for the inconvenience and it would take a couple weeks to be delivered. That was over six weeks ago and I still have not received my $100.00 check, despite the fact that I have spent thousands on this company for NO product.
Eric Stavely was the most professional and courteous sales person I have ever had to deal with any furniture store. He selected the right product for us right away and he did not try to sell us anything more than we can afford. I would recommend him to any customer that is searching for a Furniture product.
Gail Smothers was an excellent sales rep who went above and above her call of duty..She wasn't a pushy sales rep but one who gave us time in deciding what we wanted to purchase and helped us every step of the way. Even after our purchase she is still just a phone call away. Thanks so much Gail and Ashley's Homestore for giving us such wonderful experience in our furniture buying we will definitely be back.
Make sure you ask/look for Gina! She will go the extra mile & MAKE IT HAPPEN! She was VERY friendly & helpful. Hope they get commission, she definitely deserves it!
Ashley Homestore is a US Furniture Store based in Jackson, Tennessee. Ashley Homestore is located at 1096 Vann Dr, Jackson, TN 38305, USA.
Please contact with Ashley Homestore using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Ashley Homestore opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Furniture Store in Jackson