So if you are considering a new Chevy (bow tie) ask for Russ Avery & remember Serra has GMC, Cadillac, Kia, & I'm not sure what other brands of vehicles, but Russ can help you with any of them.
Great for a cheap oil change, but don't listen to anything they tell you is wrong with your vehicle. They told me that my cv axle was broken and I took it somewhere more affordable to have it fixed and they looked at it and told me nothing was wrong with it, but I was still out the money for the labor of them taking everything apart to check it. These guys will lie to try and make another buck. They don't care about you or your vehicle, only making money.
Every time I go there: 1) The front desk receptionists are extremely rude and act as though whenever you ask them a question in regard to the mechanics' progress, you're irritating them (especially the young blonde-haired girl and the older woman who wears the glasses) and 2) The "fast lane" oil change always takes over an hour (based on my personal experience)....during my last experience (today), I was assured that my oil change would only take--at most--half an hour (which I estimated maybe 45 minutes at the most considering there was only a pickup truck in front of me in line...well half an hour turned into well over an hour and a half. One of the mechanics had even left a wrench under the hood of my previous vehicle...Just a bit of advice; DO NOT get an oil change there if you have less than two (2) hours of time to wait....
Last Saturday, a friend & I went to Serra to test drive a ChevyTraverse, because I THOUGHT
I just recently dropped my car off 2 days ago for work that was supposed to be only 2-4 hours of labor . Everytime I call they don't have any info on my car & the woman who was supposed to be the one who calls me is never available & never calls me back . I called 5 times today & was told twice she was at lunch & in that time it was 2 1/2 hours apart . Another time she told me he was out test driving it & another time a guy told me she was out test driving it . Nothing I came for is getting fixed , even a recall . $200-$400 became $840 & now maybe more ! I was told I was getting my car today & she would give me a call back but she left without calling me & now they're saying tomorrow , ANOTHER DAY .
I ONLY PICKED ONE STAR BECUASE THEY DONT HAVE NEGATIVES... I PURCHASED A CAR FROM HERE FOR 3000, I AM A COLLEGE STUDENT AND THAT KIND OF MONEY IS HARD TO COME BY FOR ME... ANYWAY I BOUGHT A 2004 CHEVY CAVALIER I WAS TOLD THAT THE CAR WAS IN GREAT SHAPE... WROOOONNNNNGGG!!!! (i did explain that i am a working college student and that i needed something reliable) MY STEPDAD ASKED IF THEY COULD TOP OFF THE FREON BECAUSE THE AIR WASNT COLD.. AT FIRST HE SAID YES AND THEN HE SAID NO... MOVING ON I WENT ON AND PURCHASED THE CAR THINKING ALL I NEEDED WAS FREON BECAUSE THATS WHAT I WAS TOLD. I TOOK MY CAR TO MY MECHANIC TO SEE IF HE COULD PUT THE FREON IN AND HE SAID ITS THE COMPRESSOR.... GOT THAT FIXED AND WHILE HE WAS FIXING IT THE DASHBOARD STARTED TO BREAK OFF IT ALREADY LOOKED AS IF SOMEONE ELSE TRIED TO FIX THE COMPRESSOR. MIND YOU I WASNT PLANNING ON SPENDING MORE MONEY ON THIS CAR BECAUSE I WAS TOLD IT WAS IN GREAT CONDITION. THREE (3) WEEKS LATER MY CAR STOPPED ON THE SIDE OF THE ROAD, GOT IT TOWED TO MY MECHANIC (again spending more money that i didn't have) HE SAID THE TIMING CHAIN WENT OUT AND THERE WAS A HEAD GASKET BLOWN. HONESTLY I STARTED CRYING BECUASE I WAITED SO LONG AND WAS LIED TO FOR A SALE. I CALLED SERRA OF JACKSON AND EXPLAINED TO THEM WHAT HAPPENED AND ASKED FOR A REFUND OR ANOTHER CAR OR SOMETHING AND THE LADY TELLS ME NO IT WAS AS IS AND I TOLD HER WE I WAS TOLD IT WAS RELIABLE SO NO IT WASNT SOLD AS IS IT WAS SOLD AS A LIE. AND I DONT THINK ITS FAIR THAT I GET ABSOLUTELY NOTHING OUT OF THE "RELIABLE" CAR 3 WEEKS FOR 3000????
Serra Of Jackson Parts Service is a US Car Repair based in Jackson, Tennessee. Serra Of Jackson Parts Service is located at 189 Stonebridge Blvd, Jackson, TN 38305, USA.
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