They are all so friendly!
Northside Auto Service has always done an excellent job diagnosing and repairing any automotive problems I have encountered. They are honest and straightforward regarding repairs and I always feel comfortable with their approach to customer service, in general. They have a well equipped new facility and I would not hesitate to recommend them to anyone.
Replaced my daughter's radiator in record time. Very nice, very efficient.
Took my car there and asked them to put grease on the break pads because they were still good, but there was some squeaking. (I had had them inspected by another mechanic before). I don't know what happened while I was gone, but I come back to a 360 dollar bill. They had apparently replaced the rotors and break pads without measuring the rotors (which were less than 2 years old and still on warranty) and the break pads which I knew were still good. So after some giving them some grief demanding to see the old pads and rotors they decide to just not charge me for the work. If this were the end of the story I would be happy enough.
Guys did great work !! When job scope was discussed after dropping vehicle off on Tuesday morning to see where leak was guy at the counter described what all was involved and that vehicle might not be ready until Thursday because of such a big job .I agreed to have work completed .I needed something out of vehicle and went there Wednesday morning and vehicle was outside they called a few hours later and said they got done sooner . when I went to pay the $1500.00 bill the guy complained because I wanted to pay with American express (posted ondoor they accept)and explained it would cost him $70.00 in fees , I went and paid cash even though they finished job a day sooner . good work but complained about payment methods.
But today my front passenger wheel started making a terrible noise. When I get the car jacked up and start looking around I notice they never tightened the bolt that mounts the caliper to the rotor and it was scraping the rim of my tire! Miraculously the bolt wasn't lost so I was able to fix it, but talk about sloppy. This place tried to rip me off, didn't properly measure my rotors or inspect my break pads before deciding they needed to be replaced, and then didn't even install the new rotors on properly! I'm just glad I wasn't hurt and no long term damage was done to my car due to their negligence.
Northside Auto Service is a US Car Repair based in Jackson, Tennessee. Northside Auto Service is located at 3780 US-45, Jackson, TN 38305, USA.
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