On both occasions, the employee doing my pedicure would talk and gossip with her coworker next to her the entire hour! I found it very distracting and unprofessional. Looking at the reviews, it seems to be a common problem.
The fine art of customer service has not made it to this establishment.
The customer service however could use some improvement.
My first time going there to get my nails done. Lillian did my nails and I live them. I will definitely go back.
I'd heard this about them from others but gave them a shot. Apparently they don't realize customers are the one's who pay their mortgages.
Love this place but I scheduled 3 appts at 930 for a reason. My two girls were seen about right away, one if them was actually finished before I was even started. My only complaint, if you weren't able to accommodate us like scheduled then someone should have said so.
The quality of the pedicures are great!
Both times I have visited, I called ahead and asked if there was walk-in availability. I was assured walk-ins were ok and I would be seated promptly. I arrived at the salon approx. 15 min later and still wanted 40+ min to be seated!
Treated like they were doing me a favor. "No one working right now" who could do any of a variety of services I asked about, I was a snidely told.
Johnny is the best! His quick and detail oriented services are unrivaled. Beautiful relaxing salon, with clean restrooms and amazing service. I’ll be back again and again!
Polished Salon is a US Hair Care Studio based in Jackson, Tennessee. Polished Salon is located at 1319 Union University Dr, Jackson, TN 38305, USA.
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